Refund policy

At Sprinly, we have a Happiness Guarantee. We are always working hard to improve Sprinly, and if there is anything that you are unsatisfied with, please let us know and we will do everything we can to make it right. Depending on the circumstances, we may provide Sprinly credit to you, which will be automatically applied to a future order.

As a reminder, meals should be enjoyed within the suggested "Freshness Guidelines" time frame: You will see on arrival that each meal container's cardboard sleeve has a "Lot Number" on the back, which represents the date of shipment. Meals are expected to last through the following Monday, except for "Eat Me Earlier" dishes. Some meals will contain an "EME" symbol on the front of their individual packaging. This symbol looks like a clock, or a timer, and is also on the website (where applicable) when you tap or click on a meal image. Those "EME" dishes should ideally be enjoyed by Friday or Saturday, which is 2-3 days after your meals arrive, due to certain ingredients that may not keep fresh as long as those in other meals.